Dealing with Angry People

This audiobook will equip you with proven techniques to successfully communicate with angry people and protect yourself from violence. The audiobook is designed to give you an understanding of what anger is and when encountered in someone else what to do and what not to do to calm things down and reach a more rational way forward.

Track list - Dealing with Angry people

1. Introduction; what is anger?

2. Your personal space and how to protect it

3. Invite, accept, or prevent

4. Who would want to harm me? Warning signs

5. So what can you do?

6. The signals you send to the angry person

7. H.E.A.R.T Communicating with the angry person

8. Summary and conclusion

The H.E.A.R.T system used by courtesy of Mindcool Author: Alan MacQuarrie.

How this short audio learning experience works:

This audio presentation has been designed using an experiential learning model, Kolb, D. A. (1984): concrete learning, reflective observation, abstract conceptualization, and active experimentation.

By taking this approach we hope to cater for all learning styles.

You will be given specific new information in the recording usually as “key tips”, “explanations” and “quotes”. You will be led through a gentle but positive meditative reflection process to assist you before conceptualisation and then putting your new skills into practice.

You will be encouraged to return to the recording from time to time to re-listen and reinforce your learning and the desired changes in your life.

Enjoy!

© 2017 Mindcool Productions (Luisterboek): 9781509454723

Publicatiedatum

Luisterboek: 7 oktober 2017