Active Operations Management: The playbook for service operations in the agile age

Find out how to balance the three competing demands of service operations: delivering a high-quality service, on time and within budget

Understand the four key features of any good management system

Learn the five behaviours that characterise the world’s best operations managers

See how these behaviours can be encouraged and supported by using the right design of simple planning tools

Discover how “command and control management” is being replaced by “coach and co-ordinate leadership” and see how much more satisfying and successful you job will become

© 2021 Practical Inspiration Publishing (Ebook): 9781788602303

Release date

Ebook: January 18, 2021