Please note: This is a companion version & not the original book.

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#1 DMAIC is a valuable tool that helps people find permanent solutions to long-standing or tricky business problems. The basic framework works well in a wide variety of situations, but using DMAIC does involve time and expense. So you should weigh the costs of using DMAIC against the benefits and the costs of skipping some steps or jumping right into solutions.

#2 The project charter is a completed project that covers the problem statement, business impact, goals, scope, timeline, and defined team. The project plans should include Gantt charts, stakeholder analysis, resistance analysis, risk analysis, and action logs.

#3 Before bringing together the team, review the project charter. Validate the problem statement, goals, financial benefits, and process map and scope.

#4 The Problem Statement should detail when the problem has been seen, what the problem is, the magnitude of the problem, and the impact or consequence of the problem. It should focus on symptoms only, not on causes or solutions.

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