Customer Support A Complete Guide - 2024 Edition

Does a web based dss help mobile managers, sales staff, and customer support staff?

How does operational resilience support your business growth agenda and customer strategy?

How will customer support evolve with multiple partners involved in the delivery of services?

Is a customer support function like a chatbot or call center available on it?

What do you expect in terms of implementation, customer support and ROI?

What is the approach for providing a tiered level of technical customer support?

What tools do you usually get online customer support services through?

Who says that customer support, marketing, and sales should always be a serious business?

Will migration to multi cloud help you deliver more value to your organizations customers?

Will you use the bot primarily for customer support or customer acquisition?

This Customer Support Guide breaks away from traditional books. If you're seeking a standard textbook, this may not be the right fit for you. This guide along with its accompanying digital resources is for you who understands the importance of asking profound questions. This equips you with the questions necessary to uncover the Customer Support challenges you're confronting and devise superior solutions to address these issues.

Defining, designing, creating, and implementing a process to solve a challenge or achieve an objective is the most valuable role… Get Stuff Done in EVERY group, company, organization and department.

Unless you are dealing with a one-time, single-use project, there should be a process. That process needs to be designed by someone with a broad enough perspective to ask the right questions. Someone able to ask the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who shape the future. They are the person who asks the right questions to make Customer Support investments work better.

This Customer Support All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Support Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Support maturity, this Self-Assessment will help you identify areas in which Customer Support improvements can be made.

In using the questions you will be better able to:

Assess Customer Support projects, initiatives, organizations, businesses and processes using established diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Support and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Support Scorecard, enabling you to develop a clear picture of which Customer Support areas need attention.

Your purchase includes access to the Customer Support self-assessment digital components which gives you your dynamically prioritized project-ready tool. This tool enables you to define, show and lead your organization exactly with what's important.

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