Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty ForeverMicah Solomon
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service ExperienceMicah Solomon4
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service OrganizationMicah Solomon3.7
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceMicah Solomon4.1