All links and images for this episode can be found on CISO Series Check out this post for the basis for our conversation on this week’s episode which features me, David Spark (@dspark), producer of CISO Series, co-host Geoff Belknap (@geoffbelknap), CISO, LinkedIn, and our guest Robert Wood (@holycyberbatman), CISO at Centers for Medicare & Medicaid Services. Thanks to our podcast sponsor, Living Security Traditional approaches to security communication are limited to one-off training sessions that fail to take customers, regulators, and other external stakeholders into account and rarely affect long-term behavioral change. This report lays out a four-step plan that CISOs should follow to manage the human risk. It provides design principles for creating transformational security awareness initiatives which will win the hearts and minds of senior executives, employees, the technology organization, and customers. In this episode: • Will there be a day that phishing can be solved by technology? • Does more training lower risk? • Is it enough just to protect "inside" the environment? • What can we do to change the culture?