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Dan Turchin


Host Dan Turchin, PeopleReign CEO, explores how AI is changing the workplace. He interviews thought leaders and technologists from industry and academia who share their experiences and insights about artificial intelligence and what it means to be human in the era of AI-driven automation. Learn more about PeopleReign, the system of intelligence for IT and HR employee service: http://www.peoplereign.io.


AI and the Future of Work

In this special episode of AI and the Future of Work, host Dan Turchin welcomes John Chambers, Former Chairman & CEO of Cisco and Founder & CEO of JC2 Ventures. John is a visionary leader who reshaped the technology landscape.

During his time at Cisco, the company grew from $70 million to $47 billion in revenue, building the foundation of the modern Internet and expanding the team from 400 to 75,000 employees. Known for his strategic foresight and ability to anticipate market shifts, he led over 180 acquisitions and has been recognized as one of Time’s '100 Most Influential People.'

Today, as the founder of JC2 Ventures, John champions disruptive innovation, coaching the next generation of entrepreneurs and helping startups scale with his strategic insights and focus on replicable processes. A global tech icon and trusted mentor, John’s commitment to driving meaningful change in technology continues to inspire innovation across industries.

In line with this mission, this episode marks a pivotal announcement: John Chambers has invested in PeopleReign, a groundbreaking AI-first platform revolutionizing employee service automation. The partnership underscores Chambers’ belief in the transformative potential of AI to improve productivity and enable employees to focus on meaningful, passion-driven work.

Key topics covered in this episode include:

 • The pivotal announcement: Why John Chambers and JC2 Ventures are investing in PeopleReign and how this collaboration aligns with the future of AI-driven work.
 • AI’s transformative potential: How AI will reshape industries faster than previous technology revolutions and its parallels with the Internet boom of the 1990s.
 • The AI-First approach: Key traits of successful AI-first companies and how they achieve market disruption through speed, innovation, and customer-centric strategies.
 • Cultural leadership in tech: The importance of fostering visionary leadership, adaptive cultures, and sustainable business models in a rapidly evolving AI landscape.
 • Redefining work and productivity: How AI can enhance employee experiences by automating repetitive tasks, reducing friction, and enabling more meaningful work.
 • Future of work predictions: Insights into the "ask economy" and the emergence of ad-hoc, skill-based teams as drivers of innovation and collaboration over the next five years.

Resources

Dan Helfrich, CEO of Deloitte Consulting, on AI and the Future of Work

Connect with John Chambers

Learn more about JC2 Ventures

Special Episode: John Chambers, Former CEO of Cisco and Founder of JC2 Ventures, on the Future of AI-Driven Work and Investing in PeopleReign

Dr. Mike Schuster is the head of the AI Core team at Two Sigma, where he leads engineers and quantitative researchers in advancing AI technologies across the firm's investment strategies and internal efficiencies. With over 25 years of expertise in machine learning and deep learning, Mike has been at the forefront of AI trends in tech and finance. Prior to Two Sigma, he spent 12 years at Google, contributing to transformative projects like Google Translate as part of the Google Brain team. Dr. Schuster holds a PhD in Electrical Engineering from the Nara Institute of Science and Technology in Japan and is recognized as a pioneer whose work has significantly shaped the AI landscape.

In this conversation, we discuss:

 • The challenges and importance of building collaborative teams for complex AI systems in finance.
 • Key differences between developing AI technologies in tech companies like Google versus finance firms like Two Sigma.
 • The evolution of neural networks and their transformative impact on applications like Google Translate.
 • The ethical considerations and risks of using AI in finance compared to other industries.
 • Insights into data quality challenges and strategies for addressing bias in financial modeling.
 • Predictions for the future of AI, focusing on efficiency, data quality, and practical advancements over the next five years.

Resources:

Subscribe to the AI & The Future of Work Newsletter

Connect with Mike Schuster

AI fun fact article

Episode on how AI is diagnosing and treating sleep disorders

314: Mike Schuster, Two Sigma AI Leader and Google Translate Pioneer, On AI in Finance, Data Challenges, Collaboration, and Future Trends

Tony Stubblebine is the CEO of Medium, the widely popular publishing platform that recently surpassed 1 million subscribers. A serial entrepreneur, Tony is also the founder of habit coaching companies Coach.me and Lyft Worldwide and is the publisher of Better Humans on Medium. He is a passionate advocate for writers and a frequent speaker on the intersection of human creativity and technology, emphasizing why bots won’t replace human ingenuity. Tony holds a BA in Computer Science from Grinnell College, where he proudly supports the Pioneers.

In this conversation, we discuss:

 • How Medium's recommendation system was overhauled under Tony's leadership to prioritize human curation over algorithmic popularity, creating a platform that values thoughtful content.
 • The transformative decision to adopt a subscription-based model, allowing Medium to focus on delivering content readers are happy to pay for, rather than relying on ad-driven engagement.
 • The balance between human curation and algorithms in delivering a "sane, thoughtful, and informed" reading experience that supports both freedom and quality.
 • Medium's mission to deepen readers' understanding by emphasizing human wisdom over pure knowledge, highlighting the importance of life experience in creating impactful content.
 • Why Medium minimizes the presence of AI-generated content, focusing instead on curating thoughtful and valuable human contributions for its readers.
 • Tony's perspective on fixing the "broken Internet" by proving that business models focused on delivering value, rather than grabbing attention, can be successful and sustainable.

Resources

Subscribe to the AI & The Future of Work Newsletter

Connect with Tony

AI fun fact article

On The Secrets To A Successful VC Career

315: Tony Stubblebine, CEO of Medium, On Human Curation, Subscription-Driven Quality, and Fixing the Internet

Punit Soni is the CEO of Suki, a voice-based digital assistant revolutionizing clinician-patient communication. Under his leadership, Suki has raised $165 million, including a recent $70 million in Series D funding. Punit is also a prolific angel investor and previously served as Chief Product Officer at Flipkart, India’s largest e-commerce company. His career includes significant roles in tech leadership at Google and Motorola Mobility. Punit holds an MBA from Wharton and a Master’s in Electrical Engineering from the University of Wyoming.

In this conversation, we discuss:

 • The impact of AI on healthcare and its potential to reshape the industry.
 • Punit's vision for a decentralized and more efficient healthcare system powered by AI.
 • The shift from traditional interfaces to voice-based, ambient AI interactions in healthcare.
 • How Suki is making clinical documentation and administrative tasks more efficient for clinicians.
 • The future of healthcare tech as an invisible assistant, allowing clinicians to focus on patient care.
 • The importance of transparency in AI-driven healthcare technologies.

Resources

Subscribe to the AI & The Future of Work Newsletter

Connect with Punit

AI fun fact article

On how AI helps accelerate medical research

316: Punit Soni, CEO of Suki, On Healthcare AI Revolution, Voice Assistants, and Empowering Clinicians

Dr. Brian Magerko is a professor of Digital Media at Georgia Tech, where he directs the Expressive Machinery Lab and the graduate studies program in Digital Media. With degrees in Cognitive Science from Carnegie Mellon and Computer Science and Engineering from the University of Michigan, his research explores the intersection of human creativity and AI. Creator of EarSketch, a platform enabling music creation through code used by over a million users nationwide, Dr. Magerko’s work has earned over $20 million in federal grants and features in The New Yorker, USA Today, and NPR.

In this conversation, we discuss:

 • How Dr. Brian Magerko's work at the intersection of human creativity and AI is redefining educational tools and artistic expression.
 • The creation and impact of EarSketch, a platform that teaches coding through music and has reached over a million users.
 • The ethical considerations of AI-generated art and music, including intentionality and cultural impact.
 • How improvisational cognition and embodied computing inform the future of human-computer interaction.
 • The societal and educational implications of integrating AI tools like ChatGPT into learning environments.
 • Exciting examples of innovative AI applications in music, dance, and public interactive installations.

Resources

Subscribe to the AI & The Future of Work Newsletter

Connect with Brian on LinkedIn

AI fun fact article 

On entrepreneurship in emerging markets

317: Dr. Brian Magerko on Revolutionizing Creativity: AI's Role in Art, Music, and Education

Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center. 

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How can AI enhance my ITSM solution?
2. How can AI improve employee satisfaction?
3. What are Astound's AI features, and what value do they bring?
4. How is AI changing ITSM?

To learn more about Astound, visit: https://astound.ai/

The Future of ITSM with Brent Knipfer: AI's Impact on ITSM and How Astound is Improving the Employee Experience Through AI-Driven Automation

Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO's involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives. 

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. Successful AI and machine learning use cases in the enterprise.
2. Responsible compliance and stewardship of data.
3. The future of big data and analytics.

To learn more about Astound, visit: https://astound.ai/

Benjamin Baer, VP of Product Marketing @ FICO, Discusses All Things FICO, Tangible AI & ML Use Cases, and How Responsible AI & Big Data Will Affect Employees in the Future for the Better

IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry. 

Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:
1) How should a support manager screen for cultural fit in hiring?
2) What can you do to keep support agents engaged?
3) How do you give the support team more visibility within the organization?
4) What are the best metrics for measuring the value of technology for internal customers?

To learn more about Astound, visit: https://astound.ai/

Sinclair Support Manager & President of the Seattle HDI Chapter Tony North Discusses Excellence in Customer Support, Hiring on Cultural Fit, and the Key Metrics in ITSM

Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin, Co-founder and Chief Product Officer of Astound. The following conversation features ServiceNow's World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he's learned along the way. 

Learn more about Astound at https://astound.ai/

Lessons for Leaders in the Era of AI: ServiceNow's Craig Pratt Shares His Leadership Philosophy, His Journey Through High-Tech, and an Optimistic Perspective on Technology

Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it's role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.

Challenges for CIO's and IT Leaders Addressed in this Podcast:
1. How do you manage a variety of generational groups within an IT organization?
2. How are millennials driving change in the workplace? How do you prepare for future changes?
3. What role will automation play moving forward?
4. What does it take to be a successful leader in IT?

For more information on Mark’s book Truth from the Trenches, visit:
https://www.okta.com/truth-from-the-trenches/
For more information on Astound visit: https://astound.ai/

Truth from the Trenches: Okta CIO Mark Settle on the Future of Work & IT, What it Takes to be an Effective Leader in IT, and His Thoughts on Automation & AI

Chris Curtin has been on a journey over the past twenty plus years to modernize iconic brands like Disney, HP, and Visa. He has been at the forefront of new payment technologies, consumer channels, and business models. We discussed the future of everything with Chris. 

Listen and learn...

 1. Why it will soon be as easy to send money to Botswana as it is to send photos or emoji.
 2. How Chris defines "brand".
 3. What it was like negotiating 
Visa's Olympic Games 4. partnership.
 5. The best leadership advice Chris has received.
 6. How Coldplay (and the Pope) just may show up in your living room soon.

Companies and episodes mentioned:

MicrosoftShopifyVisaDisneyHP • Our episode with 
Alex Capecelatro • , Josh.ai CEO and Founder

Thanks to Lister Delgado from IDEA Fund Partners for the introduction!

Chris Curtin, former C-level exec at Visa and Disney tech VP, discusses the future of brands and money

Chris Curtin, former C-level exec at Visa and Disney tech VP, discusses the future of brands and money

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