Service Requests A Complete Guide - 2021 Edition

Are you managing to handle all customer service requests within your corporate policy guidelines?

Do you create multiple Service Requests for a Service Number at a time?

Does the tool automate the creation and tracking of Service Requests through the Service Catalog?

Does your organization distinguish between incidents, changes and service requests?

How do you determine which service requests should be provided to the business users?

How many service requests must be refused to keep a safe buffer of free network capacity?

How often are your maintenance / service requests resolved in a satisfactory manner?

What new or changed types of service requests will the service desk be expected to handle?

What percent of service requests received by your organization are resolved electronically?

What support groups are involved in the completion of service requests?

This Service Requests Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Requests challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Requests investments work better.

This Service Requests All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Service Requests Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Requests maturity, this Self-Assessment will help you identify areas in which Service Requests improvements can be made.

In using the questions you will be better able to:

Diagnose Service Requests projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Service Requests and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Service Requests Scorecard, enabling you to develop a clear picture of which Service Requests areas need attention.

Your purchase includes access to the Service Requests self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (E-bok): 9781867489726

Utgivningsdatum

E-bok: 27 november 2020