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EXTENDED SUMMARY
DIFFICULT CONVERSATIONS
BASED ON THE BOOK BY DOUGLAS STONE, BRUCE PATTON, AND SHEILA HEEN
SUMMARY WRITTEN BY: EVERBOOK SUMMARIES
CONTENT
Introduction and Understanding the Core Problem
Deconstructing the "What Happened?" Conversation - The Trap of Assumptions
Moving Beyond Blame in the "What Happened?" Conversation - Understanding Contribution
Navigating the Feelings Conversation - The Importance of Emotions
Deciphering the Identity Conversation - What the Conflict Says About Us
Shifting Your Stance - From Certainty to Learning and Choosing Your Purpose
Getting Started Effectively - Beginning from the Third Story and Extending an Invitation
The Art of Listening and Inquiry - Learning from the Inside Out
Speaking with Clarity and Power - Expressing Your Own Story
General Analysis
ABOUT THE ORIGINAL BOOK
Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen delves into the intricate world of challenging dialogues that we often face in our personal and professional lives. The book explores the underlying structure of these difficult interactions, revealing that they are typically composed of three key conversations: the "What Happened?" conversation, the Feelings conversation, and the Identity conversation. It guides readers through understanding the common pitfalls and assumptions we make in each of these areas. By examining differing stories, intentions versus impact, and the role of emotions and self-perception, the authors provide a framework for approaching these crucial discussions with greater clarity and effectiveness.
© 2025 Everbook Summaries (Ljudbok): 9798318040481
Utgivningsdatum
Ljudbok: 26 mars 2025
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