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الاستماع والقراءة

Per Axbom

For the past twenty years, Per Axbom has trained and helped organisations active on a global market to deal with issues of digital usability and accessibility.

He has now compiled his best tips into a book, which he hopes will stop us creating services that cause people to be compromised, treated unjustly, excluded and lured into making unnecessary purchases. In a nutshell - digital compassion.

A book for everyone working with digital services - purchasers and producers alike.

This book is available in Swedish and English.

About the author
Per Axbom is a communication theorist who was born in Liberia and raised in Saudi Arabia and Tanzania. This experience, he says, has made him realise that there are always many ways to view the world.

He objects to how we often focus on doing things in the right way - on improving methods and making them more efficient. Unfortunately, this makes us forget to do the right thing - that which keeps us on the right course. Because of this, people are compromised, treated unjustly, excluded and lured into making unnecessary purchases.

For the past twenty years, Per has trained digital professionals and helped organisations with issues relating to digital usability and accessibility. He teaches at Nackademin and Jönköping University in Sweden, has produced over two hundred podcasts and is a regularly invited speaker the world over.

Reviews
"Per Axbom offers teams a set of essential questions and concepts to get started on a better path."
- Kim Goodwin, Author of Designing for the Digital Age

"A great book, with a lot of gold nuggets and great insights. It brings a much-needed heart to the digital design world that sometimes just feels stressful and all about the sales numbers."
- Anna Wikström, UX Game Designer

Eget Förlag Sverige AB

Kunskap på nolltid

Digital compassion

Andreas Odhage

Is quality management all Greek to you? Did you know it's actually about business benefits, leadership and success?

In his book the author takes a complicated standard and simplifies it. You'll find advice and tools that will help you look up and get a grip on your strategy. Rediscover your energy and the real reason you do what you do. Because that's how you'll achieve success.

This book is intended for individuals and organisations that are looking for a simple, comprehensive and practical guide to creating strategic business value and meeting the majority of the requirements in the ISO 9001 quality standard. It’s a common-sense approach to successfully managing opera- tions while eliminating unnecessary bureaucracy and paper tigers: that is, documents that exist just for the sake of it and not to create value.

Contents
Introduction

Context of the organisation
What’s the purpose of the organisation?
How would you like to achieve your purpose and goals?
What are your expectations?
How do you work in practice?

Leadership
Employee commitment
Socialise more and increase understanding
Keep everyone in the loop
Delegate more

Planning
Take a chance or play it safe?
A model, any model
Identifying the goals
Aiming too high
The budget is not the truth

Support
Personnel, equipment and OHS
How do you go about hiring employees?
Keep track of skills and competencies
Document management

Operations
Purchasing
New services and products

Performance evaluation
How do you evaluate employees and managers?
Internal auditing is a self-assessment
External auditing
When and how does the leadership team meet?

Improvements

A few final words

About the author
Andreas Odhage is a global quality and environmental management auditor who is fighting a worldwide crusade against paper tigers and excessive bureaucracy. This is his second book.

The Hunt for Paper Tigers : More Effective Quality Management

Kristina Swenningsson

Ewa Svensson

Creativity is a route towards making work smarter and more fun. This book will help you become better at holding creative meetings and stimulating thoughts and ideas. We hope it will inspire you and teach you methods and structures – the essential conditions for creativity. Unlock the energy, get better results and find new solutions – and have more fun doing so!

Through process leadership, education and coaching Ewa Svensson and Kristina Swenningson energises and inspires people seeking new solutions. Its customers are helped to deal with change, whether it involves systematically developing innovation skills or tackling individual challenges innovatively – always with a focus on creativity and the ability to translate ideas into value for the organisation.

Customers include Saab, 3M, Swisslog and Verisure.

The book is available in Swedish and English.

Roadmap for Effective and Creative Meetings

Kunskap på nolltid - سلسلة الكتب

Kunskap på nolltid - سلسلة الكتب

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الاستماع والقراءة