Customer Analytics A Complete Guide - 2021 Edition

Do you have suggestions for other ways to group customers for determining lifetime value?

Does giving people preferred survey mode actually increase survey participation rates?

Have you grown from a second quintile organization to a first quintile in a key area?

How does your customer experience and customer success compare with your industry peers?

How long does it take your top sales person to price an order for your best customer?

Is less administrative work and more customer facing time what you are truly striving for?

What is your best advice to organizations that want to start real-time transformation?

What types of behaviors do you find most annoying or frustrating in a client/customer?

When buying tools, how plug-and-play should the sales op purchaser expect them to be?

Which are principal geographies where your organization conducts business with customers?

This Customer Analytics Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Analytics challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Analytics investments work better.

This Customer Analytics All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Analytics Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Analytics maturity, this Self-Assessment will help you identify areas in which Customer Analytics improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Analytics projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Analytics and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Analytics Scorecard, enabling you to develop a clear picture of which Customer Analytics areas need attention.

Your purchase includes access to the Customer Analytics self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (Ebook): 9781867490210

Publicatiedatum

Ebook: 21 november 2020