In a world dominated by bottom lines and balance sheets, “The Economics of Emotion” by Kyle M.K. offers a refreshing perspective: true success comes from recognizing emotion as the most valuable asset. This insightful guide goes beyond traditional business metrics to reveal how emotions shape every aspect of our lives and, consequently, our businesses.

Drawing from his extensive time with renowned brands like Apple, Disney, and The Ritz-Carlton, Kyle M.K. provides a compelling roadmap for creating emotionally rich customer and employee experiences. By utilizing emotional intelligence and fostering community, you can transform your company culture, improve employee retention, and increase customer loyalty. These changes not only build a brand that resonates deeply with people but also drive sustained business success. Embrace the new era of business where emotions lead to extraordinary outcomes.

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ספר מוקלט : 11 בספטמבר 2024