Customer Service Experience A Complete Guide - 2021 Edition

Have you ever stopped buying from a brand due to a poor customer service experience?

How did you contact your representative in your most recent customer service experience?

How does your brands customer service experience stack up to the competition?

How would you rate the quality of your customer service experience about food safety and quality?

Is the customer service experience essential to your organizations culture?

What are the factors which can help in enhancing the customer service experience?

What do you feel is the most important aspect of a satisfying customer service experience?

What is the most frustrating aspect of a poor customer service experience?

Which are the most important aspects of a good customer service experience?

Which channels did you utilize as a part of your multichannel customer service experience?

This Customer Service Experience Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Service Experience challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Experience investments work better.

This Customer Service Experience All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Service Experience Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Service Experience maturity, this Self-Assessment will help you identify areas in which Customer Service Experience improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Service Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Service Experience and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Service Experience Scorecard, enabling you to develop a clear picture of which Customer Service Experience areas need attention.

Your purchase includes access to the Customer Service Experience self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (Ebook): 9781867493525

Data de lançamento

Ebook: 27 de novembro de 2020