ITSM A Complete Guide - 2021 Edition

Do project managers participating in the project know the projects true status first hand?

Do reports take into consideration any aspect of service provision by external suppliers?

Does the tool facilitate the recording of or linking to technical aspects of the services?

Does your organization have a Chief Digital Officer or someone serving in that capacity?

How did you secure the funding and resources for the procurement of your ITSM tool?

Is project status reviewed with the steering and executive teams at appropriate intervals?

Should you go back to the ITSM market to provide services that meet business demands?

What are the goals, benefits and challenges associated with knowledge management system?

What challenges did you encounter when securing budget and resources for your new ITSM tool?

Which of descriptions best applies to the ITSM function within your organization?

This ITSM Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the ITSM challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ITSM investments work better.

This ITSM All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth ITSM Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of ITSM maturity, this Self-Assessment will help you identify areas in which ITSM improvements can be made.

In using the questions you will be better able to:

Diagnose ITSM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in ITSM and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the ITSM Scorecard, enabling you to develop a clear picture of which ITSM areas need attention.

Your purchase includes access to the ITSM self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (Е-книга): 9781867498001

Дата на публикуване

Е-книга: 11 декември 2020 г.