Customer Engagement Channels A Complete Guide - 2021 Edition

Are you embracing and leveraging all channels to deliver a superior customer experience?

Do you expect a brand or organization to offer an online self-service support portal?

How do you ensure information is accessible, accurate, and consistent for your customers?

How long does it take for your chat support agents to respond to a customer inquiry?

How prepared is your organization today to manage business model disruption by the IoT?

What are your main objectives for including mobile marketing in your overall strategy?

What channels are most important for your organization when marketing your products?

What do you feel is the most important aspect of a good customer service experience?

What is the customer looking for in interaction with the brand at that specific point?

Why have you stopped purchasing from your organization after receiving a poor experience?

This Customer Engagement Channels Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Engagement Channels challenges you're facing and generate better solutions to solve those problems.

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Engagement Channels investments work better.

This Customer Engagement Channels All-Inclusive Self-Assessment enables You to be that person.

INCLUDES all the tools you need to an in-depth Customer Engagement Channels Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Engagement Channels maturity, this Self-Assessment will help you identify areas in which Customer Engagement Channels improvements can be made.

In using the questions you will be better able to:

Diagnose Customer Engagement Channels projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.

Implement evidence-based best practice strategies aligned with overall goals.

Integrate recent advances in Customer Engagement Channels and process design strategies into practice according to best practice guidelines.

Using the Self-Assessment tool gives you the Customer Engagement Channels Scorecard, enabling you to develop a clear picture of which Customer Engagement Channels areas need attention.

Your purchase includes access to the Customer Engagement Channels self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

© 2020 5STARCooks (Е-книга): 9781867462057

Дата на публикуване

Е-книга: 16 декември 2020 г.